RETURN POLICY

Last Updated: October 2025

At Vapepie, customer satisfaction is our top priority. If you’re not completely happy with your vape purchase, we’re here to help. Please read the following policy to understand how returns, cancellations, and refunds work.

🚫 Order Cancellation Policy

You may cancel your order before it has been shipped or produced.
Once your order has entered the shipping process, it cannot be canceled.

• Eligible: Orders awaiting shipment or production.

• Not Eligible: Orders that have been shipped (tracking number generated).

If your cancellation is approved, a full refund will be issued to your original payment method within 3–7 business days.

📩 For cancellation requests, please contact us immediately at VapePie Customer Service: [email protected].

📦 Return Policy

We accept returns within 14 days of receiving your order, provided the following conditions are met:

✅ To be eligible for a return:

• The item must be unused and in its original condition.

• It must be returned in the original packaging (including all accessories).

• You must provide a receipt or proof of purchase.

⚠️ Please do not send your return directly to the manufacturer.
All returns must be coordinated through Vapepie Customer Support: [email protected].

💰 Return Shipping & Fees

• Customers are only charged for shipping once (this includes return shipping).

• No restocking fee is applied to returned items.

• In cases of defective, damaged, or incorrect products, we will cover all return shipping costs and send a replacement or refund.

💳 Refund Policy

Once your return is received and inspected, you will receive a confirmation email.
If approved, your refund will be processed within 3–5 business days, and the amount will be credited to your original payment method (credit card, PayPal, or Apple Pay).

⏱️ Delayed or Missing Refunds

If your refund has not appeared yet:

1. Check your bank account again.

2. Contact your credit card company — it may take several days to post officially.

3. Contact your bank as processing times vary.

If you’ve done all this and still haven’t received your refund, please email us at [email protected] for immediate assistance.

🚚 Return Address

To obtain the correct return address, please contact our customer service team at:
📧 [email protected]
We will provide the nearest return location based on your region (U.S. or international).

🔒 Additional Notes

• Used or opened vape devices cannot be returned due to hygiene and safety regulations.

• For DOA (Dead on Arrival) or damaged items, please provide a photo or video proof within 48 hours of receipt — we’ll replace or refund immediately.

• Vapepie reserves the right to deny returns that do not meet the above conditions.