FAQ

🛒 Ordering with Vapepie

Q: How do I place an order on VapepieOnline.com?

1. Add your favorite vape products to the cart.

2. Click “Checkout” to proceed.

3. Enter your email, shipping address, and payment details.

4. Apply any discount code before completing your payment.

5. You’ll receive an instant order confirmation email.

💡 Tip: Orders placed before 3 PM (PDT) ship within 24–48 hours.

🚚 Shipping & Delivery

Q: Where does Vapepie ship from?

A: We utilize a global network to serve you best:

• USA: Ships from our local warehouse in California.

• Germany/Europe: Ships from our local EU warehouse in Berlin, Germany.

• International/Consolidated Orders: Ships from our global hub in Shenzhen, China.

Q: What are the typical shipping times?

• U.S. Warehouse (California): 3–5 business days delivery

• Germany/Europe (Berlin): 3–7 business days

• U.S./Europe/Canada/Australia (International): 8–15 business days (Shipments for Australia are handled via logistics hubs in Sydney and Melbourne.)

Q: How can I track my order?

A: Once shipped, you’ll receive a tracking number via email. You can also log in to your account and check under “https://www.vapepieonline.com/tracking.”

Q: My tracking hasn’t updated — what should I do?

A: Tracking info may take 24–48 hours to update after shipment. If there’s no change after that, contact us at VapePie Customer Service (After-Sales Support): [email protected] or WhatsApp: +1 (857) 891-9649.

Q: Can I choose where my order ships from?

A: You can influence delivery time by selecting items marked “U.S. Warehouse” or “International Warehouse” on the product page. Note that mixed orders (local + international items) will always ship from our International Hub in Shenzhen to consolidate the package.

Q: Do you offer free shipping?

A: Yes, we offer free shipping on orders over $59.99 (U.S. warehouse). For all international orders, our pricing is tax-inclusive (Duty Paid - DDP), meaning no surprise customs fees upon arrival.

💳 Payments & Security

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay and Apple Pay.

Q: Is it safe to order online from Vapepie?

A: Absolutely. Vapepie uses SSL and AES-256 encryption to protect all transactions. Your payment info is never stored or shared.

Q: PayPal isn’t working — what should I do?

A: Due to a temporary service review period (expected to resolve by Nov 5), please use credit card for payment. Your data remains 100% secure under our advanced encryption system.

🎁 Discounts & Promotions

Q: How do I use a discount code?

A: Enter your promo code in the “Discount” box during checkout and click Apply. You’ll see the discount reflected immediately.

Q: Can I combine multiple discount codes?

A: Only one discount code can be used per order unless otherwise stated.

Q: Do you offer wholesale or bulk discounts?

A: Yes, Vapepie provides wholesale pricing for verified partners. Contact VapePie Business Contact (Wholesale): [email protected] or WhatsApp: +1 (206) 307-4698 for inquiries.

🔄 Order Changes, Returns & Cancellations

Q: How can I change or cancel my order?

A: Contact [email protected] before 11:00 PM (PDT) on the same day you placed your order.

Q: What if my order has missing or incorrect items?

A: Please email us your Order Number and a photo (under 2 MB). We’ll reship the correct items at no extra cost — you can keep the wrong items as a gift 🎁.

Q: What is your return policy?

A: Please refer to our [Return Policy Page]. We accept returns for defective or incorrect items. Contact us within 7 days of receiving your order.

🔒 Privacy & Data Protection

Q: Is my personal data safe?

A: Yes. We value your privacy — all data is encrypted and never shared with third parties, except as required by law.

Q: Does Vapepie store my payment information?

A: No. All payments are processed securely through trusted gateways. We do not store or have access to your credit card data.