FAQ

📅 Last Updated: 2026/01/01
🇺🇸 Official Authorized U.S. Online Vape Store
⚠️ U.S. Market Only · U.S. Warehouse Shipping Only

🛒 Ordering with Vapepie

Q: How do I place an order on VapepieOnline.com?
1️⃣ Add your favorite vape products to the cart
2️⃣ Click “Checkout”
3️⃣ Enter your email, U.S. shipping address, and payment details
4️⃣ Apply a discount code (if available)
5️⃣ Complete payment and receive instant order confirmation by email

💡 Tip: Orders placed before 3 PM (PDT) usually ship within 24–48 hours

🚚 Shipping & Delivery (U.S. Only)

Q: Where does Vapepie ship from?
🇺🇸 All orders ship exclusively from our U.S. local warehouse (California)

Q: Do you ship internationally?
❌ No. We currently only serve the U.S. market and do not offer international shipping.

Q: What are the delivery times?
📦 U.S. Warehouse (California):
• Average delivery: 5 business days
• Fully domestic shipping
• No customs, no import delays

Q: How can I track my order?
Once shipped, you’ll receive a tracking number via email.
Track anytime at: vapepieonline.com/tracking

Q: My tracking hasn’t updated — what should I do?
Tracking may take 24–48 hours to activate.
If there’s still no update, contact us:
📧 [email protected]
💬 WhatsApp: +1 (857) 891-9649

Q: Do you offer free shipping?
✅ Yes! Free U.S. shipping on orders over $45

💳 Payments & Security

Q: What payment methods do you accept?
Visa • MasterCard • American Express • Discover • PayPal • Google Pay • Apple Pay

Q: Is it safe to order from Vapepie?
🔒 Absolutely. We use SSL + AES-256 encryption.
Your personal and payment information is never stored or shared.

Q: PayPal isn’t working — what should I do?
Due to a temporary PayPal service review (until Nov 5), please use credit/debit card payment.
Your data remains 100% secure.

🎁 Discounts & Promotions

Q: How do I use a discount code?
Enter the code in the “Discount” box at checkout and click Apply.

Q: Can I use more than one code?
❌ Only one discount code per order, unless stated otherwise.

Q: Do you offer wholesale or bulk pricing?
✅ Yes — U.S. wholesale inquiries welcome:
📧 [email protected]
💬 WhatsApp: +1 (206) 307-4698

🔄 Order Changes, Returns & Issues

Q: Can I change or cancel my order?
Contact us before 11:00 PM (PDT) on the same day of purchase:
📧 [email protected]

Q: What if my order is missing or incorrect?
Email us your Order Number + photo (under 2 MB).
✅ We’ll reship for free — and you can keep the incorrect item as a gift 🎁

Q: What is your return policy?
Returns for defective or incorrect items are accepted within 7 days of delivery.
See our Return Policy Page for details.

🔒 Privacy & Compliance

Q: Is my personal data protected?
Yes. All customer data is encrypted and never shared with third parties (except as required by law).

Q: Does Vapepie store payment information?
❌ No. Payments are processed via secure third-party gateways.
We never store your card or PayPal details.

⚠️ Nicotine Notice:
Our products are recommended for purchase by adults aged 21+ only.